joya9 bast Terms & Conditions
These Terms & Conditions govern your use of the joya9 bast platform and all services offered therein. By registering an account or using any part of the joya9 bast website, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
Key Policy Highlights
The following cards summarise the most important aspects of these Terms & Conditions. They are provided for quick reference only. The full legal text in each section below is the authoritative version and prevails in all cases.
joya9 bast is strictly an adult platform. All registered players must be 18 years of age or older. Age verification may be requested at any time and accounts found to belong to minors will be permanently closed.
All deposits and withdrawals on joya9 bast are processed in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit is ৳200. Withdrawals are subject to identity verification requirements.
All bonuses awarded on joya9 bast are subject to wagering requirements before any associated winnings can be withdrawn. Full bonus terms are disclosed at the point of each offer. Players should review all terms before accepting a bonus.
Each player is permitted to hold exactly one registered account on joya9 bast. Duplicate accounts are strictly prohibited and will result in immediate suspension of all accounts associated with that individual, along with forfeiture of any pending withdrawals.
Any attempt to defraud joya9 bast — including but not limited to chargebacks, bonus abuse, collusion, or use of automated betting software — will result in immediate account closure and full recovery of any ill-gotten funds or winnings.
joya9 bast reserves the right to amend these Terms & Conditions at any time. Material changes will be communicated to players via the platform. Continued use of joya9 bast after an update constitutes acceptance of the revised terms.
General Terms
These Terms & Conditions ("Terms") constitute the entire legal agreement between you ("the Player", "you", "your") and joya9 bast ("the Company", "we", "us", "our") in relation to your use of the joya9 bast website located at https://joya9-bast.com and all associated services, games, promotions, and features accessible through that website (collectively, "the Platform").
By creating a joya9 bast account, accessing the Platform, placing a bet, participating in any promotion, or making a deposit, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them without reservation. If you do not agree to any part of these Terms, you must not use the Platform.
These Terms are written in English and are the definitive version of this agreement. In the event of any discrepancy between any translated version and the English version, the English version shall prevail in all circumstances.
1.1 Governing Law
These Terms are governed by and construed in accordance with applicable law. The Platform is operated as an online entertainment service targeting adult players in Bangladesh. Any dispute arising from or in connection with these Terms shall be subject to the jurisdiction of the applicable courts.
1.2 Acceptance of Risk
You acknowledge that online gambling involves a degree of financial risk. You accept that you may lose funds deposited into your joya9 bast account as a result of gambling activity. joya9 bast bears no responsibility for any financial loss you incur through use of the Platform, provided that all games have been operated in accordance with our fair play and RNG standards.
1.3 Platform Availability
joya9 bast makes reasonable efforts to ensure the Platform is available at all times. However, we do not guarantee uninterrupted access. Scheduled maintenance, third-party service outages, or unforeseen technical issues may result in temporary unavailability. joya9 bast shall not be liable for any losses incurred as a direct result of Platform downtime.
1.4 Modifications to Terms
joya9 bast reserves the right to amend, update, or replace these Terms at any time without prior individual notice to players. Where changes are material, we will endeavour to provide reasonable advance notice via the Platform. It is your responsibility to check these Terms periodically. Your continued use of the Platform following any update constitutes your acceptance of the revised Terms.
Eligibility & Age Restriction
Access to joya9 bast is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all times during which their account remains active:
- You are at least 18 years of age. joya9 bast operates exclusively for adults and does not accept registrations from individuals under the age of 18 under any circumstances.
- You are registering as an individual in your own name, for your own personal use, and not on behalf of any third party.
- You are not prohibited from participating in online gambling by any law applicable to you in your place of residence or any other jurisdiction to which you may be subject.
- You have not previously had an account on joya9 bast closed due to a breach of these Terms.
- You are not currently subject to a self-exclusion period on the joya9 bast Platform.
2.1 Age Verification
joya9 bast reserves the right to request proof of age and identity at any point during the lifecycle of your account. Documents accepted for age verification include a valid national identity card (NID), passport, or other government-issued identification document clearly showing your date of birth. Until satisfactory age verification is provided, joya9 bast may restrict access to certain features, including withdrawals, at its sole discretion.
2.2 Underage Gambling
Any account found to belong to an individual under the age of 18 will be closed immediately without warning. Any funds remaining in the account, including deposited funds and any winnings, will be forfeited in their entirety. joya9 bast encourages parents and guardians in Bangladesh to make use of parental control software to prevent underage access to gambling websites.
Account Registration
To access the full range of services offered by joya9 bast, including placing bets, playing casino games, and making financial transactions, you must register a player account. Registration is free of charge.
3.1 Accurate Information
When registering your joya9 bast account, you are required to provide accurate, complete, and truthful information including your full legal name, date of birth, valid email address, and mobile number. Providing false or misleading information during registration is a material breach of these Terms and will result in immediate account closure.
3.2 One Account Policy
Each individual player is permitted to hold exactly one active account on the joya9 bast Platform. Creating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. joya9 bast employs technical systems to detect duplicate account activity. All accounts involved in a detected duplication will be suspended, and any bonuses or winnings accrued across those accounts will be void.
3.3 Account Security
You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. joya9 bast strongly recommends enabling two-factor authentication (2FA) on your account. You must notify joya9 bast customer support immediately if you suspect that your account has been accessed by an unauthorised third party. joya9 bast will not be liable for any losses resulting from your failure to keep your login credentials secure.
3.4 Know Your Customer (KYC)
As part of our commitment to security and responsible gaming compliance, joya9 bast may require players to complete a KYC (Know Your Customer) verification process at any time. This may involve submitting copies of government-issued identification, proof of address (such as a utility bill or bank statement), and proof of ownership of the payment methods used on your account. Failure to complete KYC verification within the specified timeframe may result in the suspension of withdrawal rights until verification is completed to joya9 bast's satisfaction.
Deposits & Withdrawals
All financial transactions on joya9 bast are conducted in Bangladeshi Taka (BDT). joya9 bast currently supports the following deposit and withdrawal methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
4.1 Deposit Policy
The minimum deposit amount on joya9 bast is ৳200. Deposits via bKash, Nagad, Rocket, and Upay are credited to your joya9 bast account balance instantly following successful payment confirmation from the respective mobile wallet provider. joya9 bast does not charge a platform fee on deposits; however, your mobile wallet or card provider may apply their own standard transaction charges.
You may only deposit funds from payment methods that are registered in your own name. Deposits from third-party payment sources are strictly prohibited and will be subject to immediate reversal and account review.
4.2 Withdrawal Policy
The minimum withdrawal amount is ৳500. Withdrawal requests are processed by the joya9 bast payments team during Bangladesh Standard Time (BST, UTC+6) business hours. Mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) are typically processed within 2 to 4 hours during BST business hours. Bank card and Visa/Mastercard withdrawals may take 1 to 3 business days depending on the issuing institution.
Withdrawals can only be paid to a payment method previously used to make a deposit on your joya9 bast account, and only to a method registered in your own name. joya9 bast reserves the right to conduct additional identity verification checks before processing any withdrawal request.
4.3 Responsible Transactions
Players are encouraged to deposit only amounts that are within their personal financial means. joya9 bast provides deposit limit tools accessible from your account settings to help you manage your spending. joya9 bast is not a financial institution and your account balance does not accrue interest.
4.4 Chargebacks
Initiating a chargeback or payment dispute with your mobile wallet provider or card issuer in respect of a joya9 bast transaction, without first attempting to resolve the matter through joya9 bast customer support, is considered a fraudulent act under these Terms. joya9 bast reserves the right to suspend or permanently close any account where a chargeback is initiated and to pursue recovery of funds through available legal channels.
Bonus & Promotions Policy
joya9 bast offers various promotional incentives to eligible players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL season, and T20 World Cup. All bonuses are subject to the specific terms disclosed at the time each offer is presented, as well as the general bonus policy set out in this section.
5.1 Wagering Requirements
All bonuses awarded by joya9 bast carry wagering requirements that must be met before any bonus funds or associated winnings can be withdrawn. The applicable wagering multiplier for each offer is stated clearly in the individual bonus terms. Failure to meet wagering requirements within the stated validity period will result in the automatic expiry and forfeiture of the bonus and any associated winnings.
5.2 Bonus Eligibility
Bonuses are available to eligible registered players only, subject to the specific eligibility conditions of each offer. joya9 bast reserves the right to exclude certain player accounts from bonus eligibility based on account history, prior bonus abuse, or other criteria determined at joya9 bast's reasonable discretion.
5.3 Bonus Abuse
Any player found to be engaging in bonus abuse — including but not limited to creating multiple accounts to claim the same promotion more than once, placing low-risk bets solely to clear wagering requirements, or coordinating with other players to exploit promotional structures — will have all bonuses voided, any associated winnings forfeited, and their account permanently closed. joya9 bast monitors bonus activity across all accounts and applies this policy strictly.
5.4 Promotional Changes
joya9 bast reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice. This includes adjustments to wagering requirements, maximum bonus amounts, validity periods, and eligible games. Players who have already claimed a bonus will not generally be affected by retrospective changes to that specific offer, but joya9 bast reserves the right to make exceptions where fraud or system errors are involved.
User Obligations & Conduct
By using the joya9 bast Platform, you agree to conduct yourself in accordance with the following obligations at all times. Breach of any of these obligations may result in account suspension or permanent closure at joya9 bast's discretion.
6.1 Prohibited Activities
You must not use the joya9 bast Platform to engage in any of the following:
- Fraudulent activity of any kind, including identity fraud, payment fraud, or collusion with other players.
- Use of automated software, bots, scripts, or other mechanical or electronic means to place bets or interact with the Platform on your behalf.
- Exploitation of software errors, loopholes, or bugs in any game or in the Platform itself. Any winnings obtained through exploitation of a known or suspected bug must be reported to joya9 bast and will be subject to review and potential voiding.
- Money laundering or using the Platform for any purpose connected with financial crime.
- Any attempt to reverse-engineer, decompile, or interfere with the Platform's underlying software or security systems.
- Harassment of joya9 bast staff or other players via any Platform communication channel.
6.2 Communication Standards
Players who interact with joya9 bast customer support agents are expected to do so in a respectful and professional manner. joya9 bast reserves the right to terminate a support session and/or restrict account access if a player engages in abusive, threatening, or discriminatory communication directed at any member of the joya9 bast team.
6.3 Compliance with Applicable Law
You are solely responsible for ensuring that your use of joya9 bast complies with all laws and regulations applicable to you in your jurisdiction. joya9 bast makes no representation that the Platform is legal for use in any particular location outside of its intended market. It is your responsibility to determine the legality of online gambling in your jurisdiction before registering or depositing.
Account Suspension & Closure
joya9 bast reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:
- Breach of any provision of these Terms & Conditions.
- Reasonable suspicion of fraudulent activity, money laundering, or other financial crime.
- Failure to provide satisfactory KYC verification documents within a specified timeframe.
- Account found to belong to a player under the age of 18.
- Detection of duplicate accounts associated with the same individual.
- A court order, regulatory directive, or other legal obligation requiring closure.
- Voluntary self-exclusion request submitted by the account holder.
7.1 Player-Initiated Closure
You may request the closure of your joya9 bast account at any time by contacting customer support via live chat or by emailing . Upon closure, any remaining balance in your account — provided there are no outstanding bonus wagering requirements and no pending fraud investigations — will be returned to you via your registered payment method within a reasonable processing timeframe.
7.2 Effect of Closure for Breach
Where an account is closed due to a breach of these Terms, joya9 bast reserves the right to void all active bonuses, withhold any pending withdrawals pending investigation, and recover any funds obtained through fraudulent or prohibited means. A decision to close an account for breach is final and the player will not be permitted to re-register.
7.3 Dormant Accounts
An account is considered dormant if there has been no login activity for a period of 12 consecutive months. joya9 bast will attempt to contact the account holder via their registered email address before applying any dormancy policy. joya9 bast reserves the right to apply a monthly administrative fee to dormant account balances or to close dormant accounts in accordance with its standard dormancy procedures, full details of which are available from customer support.
Limitation of Liability
To the fullest extent permitted by applicable law, joya9 bast, its directors, officers, employees, agents, and service providers shall not be liable to you for any direct, indirect, incidental, consequential, special, or punitive damages arising from or in connection with:
- Your use of, or inability to use, the joya9 bast Platform.
- Any loss of funds resulting from gambling activity on the Platform.
- Technical errors, server failures, or interruptions to game service beyond joya9 bast's reasonable control.
- Unauthorised access to your account resulting from your failure to maintain credential security.
- Actions taken by third-party payment providers including bKash, Nagad, Rocket, Upay, Visa, or Mastercard.
- Changes to the Platform's features, games, or promotions made in accordance with these Terms.
8.1 Intellectual Property
All content on the joya9 bast Platform — including but not limited to the website design, graphics, logos, text, game interfaces, and software — is the intellectual property of joya9 bast or its licensed third-party suppliers. You may not reproduce, copy, distribute, or create derivative works from any Platform content without the express written permission of joya9 bast.
8.2 Third-Party Game Providers
Games on joya9 bast are supplied by certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own terms and conditions and maintain independent audit certifications for game fairness. joya9 bast is not responsible for the terms, policies, or conduct of these third-party providers beyond the scope of the services they provide through the Platform.
8.3 Contact & Dispute Resolution
If you have a complaint or dispute relating to your joya9 bast account, a game outcome, a transaction, or any aspect of the Platform, please contact our customer support team via live chat in the first instance. If your complaint is not resolved to your satisfaction through the initial support channel, you may escalate in writing to with full details of your complaint. joya9 bast commits to acknowledging all written complaints within two BST business days and to providing a substantive response within ten BST business days.
Have Questions About Our Terms?
Our support team is available 24/7 to help you understand any aspect of our Terms & Conditions. You can also explore our FAQ page for quick answers to the most common player queries.